Just as the saying "Customer is always right" is not always right, "Customer is always wrong" is not always wrong either.
I have not involve in any customer care or service, or not so related to that although I have to deal with customer or client sometimes. I'm speaking as a consumer and customer myself facing with people who work to serve other customers.
First of all, there is no specific rules stated how a consumer of a particular product or service should behave, so you may think many situation and consequences are subjective. However, you can always look at the ethical side, and you may realize just because there isn't any rules for how you should behave, that doesn't mean you can behave or talk in any way you want
At the very least, no one like to experience dissatisfaction, frustration, or negative emotion from their customer. In the long run, when people keep on experiencing the same attitude and behavior from customers, they only get less hope that providing good service is essential, since many people would give them negative treatment anyway.
Understanding that you may thought they suppose to do something more or it's somehow related, and it may sounds none of your concern, but attacking on the company policy is a direct damage to the company image and operation. If you are running a business or company yourself, you should understand how much impact there is for people to attempt changing your company in the way they want with frustration and over abusive rights.
I have not involve in any customer care or service, or not so related to that although I have to deal with customer or client sometimes. I'm speaking as a consumer and customer myself facing with people who work to serve other customers.
First of all, there is no specific rules stated how a consumer of a particular product or service should behave, so you may think many situation and consequences are subjective. However, you can always look at the ethical side, and you may realize just because there isn't any rules for how you should behave, that doesn't mean you can behave or talk in any way you want
Scolding
It's very often to hear people scold the person who provide the service to express their dissatisfaction. But who's telling you that you have the right to scold because you are paying, or because you are the customer? I know it's not all, or perhaps for once they really wish to, there are many people out there who wish to provide good service and get a good feedback from customer.At the very least, no one like to experience dissatisfaction, frustration, or negative emotion from their customer. In the long run, when people keep on experiencing the same attitude and behavior from customers, they only get less hope that providing good service is essential, since many people would give them negative treatment anyway.
Rude
Other than scolding, some rude behavior like punching or slapping the table is also an indication of wrongful behavior. First question, whose table you are punching or slapping on? There is no such thing as expressing your frustration or anger as much as possible means that you are right, or they are absolutely wrong so they should follow whatever you want.Ask for compensation
When things are not happening in the right way, human has a tendency to think that someone or something suppose to be right, so they seek for whoever they thought is responsible to compensate that. This is why you can always hear the case of customer want refund or adding some additional product or service that is not listed in the company policy. Hey, it's not in the policy, so follow what is in the policy and don't go too over on the next item.Change Policy
Too over? But it do happen both directly and indirectly. Indirect asking of changing policy is really common which involve compensate with another similar product when the particular product is malfunction, getting free gift, asking service provider to do something more than what they suppose to do, and etc.Understanding that you may thought they suppose to do something more or it's somehow related, and it may sounds none of your concern, but attacking on the company policy is a direct damage to the company image and operation. If you are running a business or company yourself, you should understand how much impact there is for people to attempt changing your company in the way they want with frustration and over abusive rights.
